Who can I contact if I have questions? TOP
Please click
Contact Us on the menu bar to learn how to reach us regarding any questions or issues you may have. Feel free to contact us at
admin@pawprintsshop.com , or fill out the Contact Request form and we will contact you within 24 hours.
How Do I add an item to my shopping cart? TOP
To add an item to your shopping cart, on the Product page enter the quantity you wish to purchase in the quantity field and then click Order.
How long does shipping take? TOP
Usually we list the delivery time with each product. If the delivery time is not listed please refer to the shipping guide below:
Please allow up to 6 weeks for delivery.
Is my payment and personal information secure through this site? TOP
YES! Your credit card information is protected with a secure SSL Certificate that encrypts all of your transactions through our site with industry-standard secure sockets layer (SSL) technology. If the online store accepts credit cards; rest assured that both your credit card information and personal information are protected.
Can I provide special instructions with my order? TOP
You can include special instructions, notes and comments to your order during checkout. In your shopping cart, click Checkout . On the Billing/Shipping Information page, type your special instructions or comments in the Special Instructions text box. The store owner will receive these instructions along with the order. Click Submit to continue with the checkout process.
How do I become a registered wholesale vendor? TOP
You can become a registered vendor by clicking on the Wholesale Request Link on the left side of the navigation bar. Fill out the form or Email us your Company Name, Resale # or Tax ID #, Address, Contact Number and Contact Person's name. Once your application is approved, we will email you a login ID and Password so you can login and view the wholesale prices.
Do you offer dropshipping services? TOP
Yes, We offer dropshipping services for approved vendors. We charge a $5.00 dropshipping fee for each order that is dropshipped. To become a vendor please click on the contact link on the left navigation bar and submit your company information along with a valid Resale's # or tax ID #.
Once the application is approved you will be able to view all our products and the wholesale prices. You may use are images and descriptions if you'd like or you can use your own wording and pictures.
Once you get an order. Simply email us the order at
orders@pawprintsshop.com or login to your wholesale account and select the item you need to dropship. Click checkout and enter in your billing information. In the shipping information make sure you put in the Customers shipping information along with a contact number. You can then choose to pay via Visa, MC, AMEX or Pay Pal. We will send you an email confirmation of the order and when the item has shipped.
Do you have a minimum order amount for wholesale accounts? TOP
Unlike other wholesale companies. We do not force our vendors to buy a certain amount. Therefore we do not have a minimum order amount. You can order one item or 100 it is up to you.
How do I request a catalog? TOP
You can request a catalog by selecting contact us on the left hand side. In the subject/comments section please enter in "Request a Catalog". Indicate rather you would like one emailed or mailed to your address. If you would like one mailed to your address please include your mailing address and we will ship your catalog directly to you.
Our Spring/Summer 2006 will be ready in 2 weeks.
How can I view the products in my cart? TOP
To view the items in your cart. You can click on the View Your Cart link on the left hand side of the website.
Do you have a gift registry available? TOP
Yes we do simply click on the Gift Registry link on the left hand side. Once you have done that you can either register or if you are looking for a person who has registered on our site just enter their name and the date of the event.
How do I remove an item from my cart? TOP
You can remove an item by clicking on View Cart or Checkout. Change the quanity amount to 0 (zero) and click the recalculate button at the end of the checkout page.
I keep receiving an error message when I try to check out! TOP
If you receive an error message at the end of checkout. Please immediately notify us at:
Due to certain techinical difficulities shopping carts receive error messages. We will make sure the error is corrected an email you back so you continue with your purchase.
What is your return policy? TOP
Request for returns should be directed to the Customer Service email at customersupport@pawprintsshop.comwithin 7 days of receipt. In order to receive a credit or refund, all returns must be authorized by Customer Service in advance. Only unworn clothing items (shirts, pants, sets, jackets, dresses, pajamas, shoes, and carriers) may be returned. All items must be returned in it’s original packaging with any additional items that came with the item(s) and with all tags still attached within 30 days of the purchase date. Dog Treats, personalized items and beds are non-returnable. Refunds will not include shipping and handling.
Can I place an order by phone? TOP
No.
We currently do not have an order line to accept orders. If you have any questions that you would like answered before you place an order please send us an email at:
Someone will get in touch with you within 24hrs.
